With a commitment to quality and excellence, the PIERLITE team in line with our ISO9001 Quality Management System, strive to deliver world’s best practice in product quality and innovation with every consumer experience.
We believe this commitment is the foundation of our success and why PIERLITE is the market leader in energy efficient LED product innovations.
Now we are all human and when a customer experience fails to meet their expectations through a product being damaged in transport or an unforeseen shortfall in product performance, the PIERLITE warranty offer is there to protect your investment.
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WHERE DO I FIND THE WARRANTY YEAR FOR A PIERLITE PRODUCT?
See the product installation instructions enclosed in the product packaging or on the PIERLITE website www.pierlite.com.au to confirm the products extended warranty period. Contact Customer Service team on 1300 799 300 with any further questions.
- STANDARD 12 MONTH WARRANTY
- 2 YEAR WARRANTY
- 3 YEAR WARRANTY
- 4 YEAR WARRANTY
- 5 YEAR WARRANTY
- 7 YEAR WARRANTY
STANDARD 12 MONTH WARRANTY
In line with Australian regulatory requirements, ALL PIERLITE products are covered with a twelve (12) month warranty. Should any of our products not perform to your satisfaction or to specification please contact Customer Service team on 1300 799 300. PIERLITE Warranty commences on the date of purchase of the Goods and continues for the benefit of the Owner until the expiry of the following period (Warranty Period) according to the nature of the relevant Goods:
- For lamps of any kind the expiry of one (1) year after the date of purchase or the expiry of the manufacturer’s rated average lamp life whichever first occurs;
- For all luminaire products the expiry of one (1) year after the date of purchase, unless specifically nominated otherwise in the installation and warranty instructions.
If within the Warranty Period a manufacturing defect is discovered in the Goods or the Goods fail to perform to the Company’s specifications as a result of some defect in material or workmanship then the Company will, at its option, repair the Goods, or supply replacement Goods free of charge, or issue a credit note for the Goods.
The PIERLITE Warranty will not apply to Goods:
- Installed by any person other than a qualified tradesperson; or
- Subjected to misuse, neglect, negligence or accidental damage; or
- Operated, installed or maintained in any way contrary to any operating or maintenance instructions; or
- Altered or modified prior to or after installation.
The PIERLITE Warranty does not apply to faulty or defective design of Goods unless the Company has designed the Goods and the Company expressly accepts responsibility for such design in writing.
The Australian Consumer Law requires the inclusion of the following statement with the PIERLITE Warranty in any Consumer Contract:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.